Your personal information We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.
Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.
Your Information Collected Through Use of Our Services When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may
include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).
We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose. Information May Collected From Other Sources.
We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example: If you choose to link, create, or log in to your HIRE account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.
When you request on demand services, our Driver / Chauffeur may provide us with a User rating after providing services to you. If you also interact with our Services in another capacity, for instance as a Driver / Chauffeur, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User or rider.
Usage of Personal Data
We may use Personal Data which you provide to us or we collect from you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Passengers and Driver / Chauffeur, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends; Send or facilitate communications (i) between you and a Driver / Chauffeur, such as estimated times of arrival, or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;
Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of HIRE and other companies, where permissible and according to Vehicle-for-hire By-law; and to process contest, or other promotion entries and fulfill any related awards;
Notify you about changes to our Services;
Allow you to participate in interactive features of our Services;
Keep our Services safe and secure; and
Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.
Data Security and Hire Records
regulations, we retain Personal Information and Demographic Information submitted by Users and Driver / Chauffeur for a reasonable length of time. HIRE is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law, we will erase or archive from active use your Personal Information.
Hire may also collect the personal information about passengers for the purpose of service to the customer which also include the payment card information. Hire is collecting the personal information as part of a commercial activity is governed by The Personal Information Protection And Electronic Documents Act (PIPEDA)
Sharing of Personal Data
Through Our Services
We may share your Personal Data:
With Driver / Chauffeur to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Driver / Chauffeur; With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;
With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and
Other Important Sharing
We may share your Personal Data:
With HIRE subsidiaries and affiliated entities;
With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;
In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by the Vehicle-for-hire by-law, regulation, or legal
With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of HIRE or others;
If we otherwise notify you and you consent to the sharing;
Marketing and Opting Out
HIRE provides Users and Driver / Chauffeur the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.
Access to Information
The “Vehicle-for-hire by-law” give you the right to access information held about you. Your right of access can be exercised in accordance with this Law.
Your HIRE profile is password-protected so that only you and authorized HIRE employees have access to your account information. HIRE staff will never proactively reach out to you and ask for any personal account information, including your password.
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how HIRE processes your personal data, please contact us at email@example.com.